Delivery & Returns
Delivery within the UK
Fine Art Prints-
Free Shipping using DPD next day courier service directly from our specialist print house, please allow up to 7 working days for delivery. Please ensure you provide an address where your delivery can be signed for to avoid delay, loss or damage.
Please note that print orders are fulfilled individually and will arrive separately of any other purchases.
We are hoping to restock framed prints again very soon.
All other orders -
All other products will be dispatched within 1-2 working days, unless otherwise stated on the product page. Once dispatched please allow 1-4 working days, all orders under 5kg are posted via Royal Mail 1st Class delivery.
Standard delivery prices:
Single card orders - £0.85
Orders up to 2kg - £2.95
Orders over 2kg - £5.95
FREE SHIPPING on all orders over £40.
Upgraded delivery prices:
Tracked and Timed delivery on orders over 100g - £7.95.
If you require urgent delivery, please email us with your order, delivery address and required delivery date. If we can meet the request, I will send you a quote for a fast track delivery.
Please be aware that during peak seasons (Christmas and Mother's Day) both dispatch and delivery times may be extended, so please order promptly. I try to keep my banner at the top of my site up to date on cut off times for delivery and extended waits.
Unfortunately I cannot guarantee that every item is in stock permanently, although we do try our very best. If an item is out of stock I will email to advise you of an anticipated delivery date or the option to cancel your order with a full refund.
We dispatch orders Monday - Friday, excluding Bank Holidays. We do not dispatch orders from 24 December - 1st working Monday in January.
International Delivery
We are not currently able to automate international orders on this website, please do email us and we can send you a personalised quotation or alternatively shop at our Etsy store...
https://www.etsy.com/uk/shop/FrancescaKempArt
Returns
We always hope that you will love our products as much as we do. However, if you are not satisfied with your purchase please contact us within 14 days of receipt and we will be happy to guide you through the refund or exchange process.
Products must be returned to us within 14 days of notifying us of your wish for a refund or exchange. Please note, products will need to be returned in their original condition (not used or damaged) and packaging for a refund or exchange to be issued.
Refund payments will be processed within 7 days of us receiving the returned goods.
Returns and exchanges will not be accepted after 14 days from receipt of goods.