Delivery & Returns

Delivery

All orders leave the studio by Royal Mail, please see individual product listings for dispatch time. We are based in the UK. If you would like to purchase from outside the UK please use the contacts page to discuss with the team.

If you require urgent delivery, please email me with your your order, delivery address and required delivery date. If I can meet the request, I will send you a quote for a fast track delivery.

Please be aware that during peak seasons (Christmas and Mother's Day) both dispatch and delivery times may be extended, so please order promptly. I try to keep my banner at the top of my site up to date on cut off times for delivery and extended waits.

 

Returns

We always hope that you will love our products as much as we do. However, if you are not satisfied with your purchase please contact us within 14 days of receipt and we will be happy to guide you through the refund or exchange process. 

Products must be returned to us within 14 days of notifying us of your wish for a refund or exchange. Please note, products will need to be returned in their original condition (not used or damaged) and packaging for a refund or exchange to be issued.

Refund payments will be processed within 7 days of us receiving the returned goods.

Returns and exchanges will not be accepted after 14 days from receipt of goods.